Terms & Conditions

1. Definitions

In these Terms & Conditions:

• "Wawasan" / "we" / "us" / "our" refers to the business consulting firm operating under the name Wawasan, with offices at No. 22, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
• "Client" / "you" / "your" refers to any individual or business entity that engages our services or accesses our website.
• "Services" refers to the business consulting engagements offered by Wawasan, including the Foundations Review, Growth Pathways, and Owner's Companion.
• "Agreement" refers to the written scope agreement entered into between Wawasan and the Client prior to commencement of Services.
• "Website" refers to the website operated at wawasanmy.biz.

2. Acceptance of Terms

By accessing our Website or engaging our Services, you confirm that you are at least 18 years of age, have the legal capacity to enter into binding agreements, and accept these Terms & Conditions in full. If you are engaging on behalf of a business entity, you confirm that you have authority to bind that entity.

3. Service Description

Wawasan provides business consulting services to small business owners in Malaysia. Our services are described on our website and in individual scope agreements provided before each engagement. Services are available to clients in Malaysia and may be delivered in person (at our Kuala Lumpur office) or via video call where agreed in writing.

4. Engagement Agreement

Before any Service commences, Wawasan will provide a written scope agreement that sets out the scope of work, deliverables, timeline, and agreed fee. Work begins only after the Client has confirmed acceptance of this agreement in writing. The Agreement forms part of these Terms & Conditions and, where any conflict exists, the Agreement takes precedence in relation to the specific engagement.

5. Client Responsibilities

To allow us to deliver Services effectively, Clients agree to:

• Provide accurate and complete information when requested
• Make themselves or relevant staff reasonably available for scheduled sessions
• Notify us promptly if their business circumstances change significantly during an engagement
• Not share written outputs produced by Wawasan with third parties for commercial gain without prior written consent

6. Payment Terms

All fees are quoted and invoiced in Malaysian Ringgit (RM). Payment is due within 14 days of invoice date unless otherwise stated in the Agreement. We accept bank transfer and online payment methods as specified in the invoice. Late payments may result in suspension of Services until the outstanding balance is settled. Wawasan reserves the right to charge interest on overdue amounts at a rate of 1.5% per month.

Fees are non-refundable once an engagement has commenced, except where Wawasan fails to deliver the agreed scope. Requests to cancel an engagement before commencement should be made in writing; any deposit paid will be retained to cover preparation work already undertaken.

7. Consulting Services — Specific Terms

Consulting engagements are governed by the written scope agreement. Any requests to expand the scope of an engagement must be agreed in writing and may attract an additional fee. Wawasan will not accept instructions that require us to act contrary to Malaysian law or professional standards. Our written outputs are intended for the Client's own use in managing their business and do not constitute legal, accounting, or tax advice.

8. Intellectual Property

All written outputs, priority maps, growth plans, financial summaries and other materials produced during an engagement remain the intellectual property of the Client once full payment has been received. Wawasan retains the right to use anonymised and aggregated insights from our work for internal learning purposes. Wawasan's methodologies, frameworks and proprietary processes remain our intellectual property and are not transferred to the Client.

9. Confidentiality

We treat all client business information as strictly confidential. We will not disclose your financial information, business operations or strategic plans to any third party without your written consent, except where required by law. We expect clients to treat any methodologies and working documents shared by Wawasan as confidential to their engagement.

10. Disclaimers

Business consulting involves subjective analysis and informed judgement. Wawasan provides our honest assessment based on the information available to us, but we cannot predict market conditions, regulatory changes or other external factors. Our Services do not constitute a guarantee of any particular outcome. Decisions made on the basis of our advice remain the responsibility of the Client.

11. Limitation of Liability

To the fullest extent permitted by Malaysian law, Wawasan's total liability to a Client in connection with any engagement shall not exceed the fees paid by that Client for the specific engagement giving rise to the claim. We shall not be liable for any indirect, consequential, or economic loss arising from reliance on our advice or outputs. Nothing in these Terms limits liability for fraud or for personal injury caused by our negligence.

12. Termination

Either party may terminate an engagement by giving 14 days written notice. In the event of termination by the Client, fees for work completed to the date of termination are payable. In the event of termination by Wawasan due to the Client's failure to meet their obligations under Section 5, no refund of fees paid will be due. Sections 8, 9, 10, 11 and 13 of these Terms survive termination.

13. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, both parties agree to first attempt resolution through direct discussion in good faith. If the dispute cannot be resolved within 30 days, it shall be referred to mediation under the Asian International Arbitration Centre (AIAC) Mediation Rules before any legal proceedings are commenced. The courts of Malaysia shall have jurisdiction over any unresolved disputes.

14. General Provisions

• Entire Agreement: These Terms, together with the written scope agreement for each engagement, constitute the entire agreement between the parties.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute waiver of the right to enforce it subsequently.
• Notices: Written notices may be sent by email to the addresses provided in the scope agreement.

15. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with a new "Last Updated" date. Changes do not affect engagements already in progress under a signed scope agreement. Continued use of the Website after an update constitutes acceptance of the revised Terms.

16. Contact

For questions relating to these Terms, please contact:

• Email: [email protected]
• Address: No. 22, Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia